Front Office Manager
Country Inn River Falls
1525 Commerce Ct, River Falls
We are looking for an AWESOME person with a great attitude, engaging personality, and detailed oriented! Apply online or stop by for an in-person interview.
Full-Time; Weekends required (7am-3pm) and Weekdays day shifts
Essential Duties & Primary Responsibilities:
? Supervise Front Desk Staff and handle scheduling.
? Registers and assigns rooms to guests - make, confirm and cancel reservations
for guests and issues room key and provide instructions directly to guests as
appropriate. Computes bill, collects payment and makes change for guests.
? Manage, create, maintain and audit group room blocks including reservations,
inventory, and special requests for group bookings to ensure seamless guest
experience.
? Monitor and respond to online guest reviews
? Date-stamps, sorts and racks incoming mail and messages.
? Transmits and receives messages using telephone, fax, scanner, email, and
switchboard.
? Answers inquiries pertaining to hotel services, registration of guests and
shopping, dining, entertainment and travel directions.
? Keeps records of room availability and guests' accounts.
? Assist with Hotel inventories including linens, supplies and equipment.
? Other duties and responsibilities as assigned by senior management.
