Leadership U - Session 3, The 3 Psychological Triggers that Matter to Happy Customers

Description

The 3 Psychological Triggers that Matter to Happy Customers

Before doing business with you, a huge majority of customers will now use the information available on the web to find out a plethora of things about your company and your service quality. Transparency is the way the business world works these days, and it’s forced companies to re-examine their sales process or the benefit of the customer. This highly informed customer isn’t going away anytime soon, in fact, the web has made it better than ever for honest, upstanding businesses who take care of their customers to succeed in a world where most companies fall short. How can your business provide the sort of AMAZING customer service that companies like Nordstrom is able to deliver day after day? The real answer lies in finding a solution to loving your customers!

Join Jill Ann Anderson as she reveals the three psychological triggers that REALLY matter to customers. What matters to customers in the business-to-customer relationship? What principles should guide your customer service strategy?

Although the business-customer relationship is largely based on emotion, we can still look to scientific research for answers that reveal 3 powerful, emotional triggers. Leveraging these triggers in your day-to-day interactions is what customer love is all about.

Here is a great link to access more great events and topics: http://jillannanderson.com/speaker/