Customer Service: We Communicate Well

Description

Communication is key to the success of any organization and at every level. It is the most vital point of success in any customer service interaction. This session will focus on the construction of messages as well as how to ensure they are understood by the customer. The day will be an interactive and hands-on experience in communication with our customers. We will practice verbal, online (phone and video), and written communication practices to ensure the best service for your organization.? Our hybrid approach allows for online, interactive learning and reflective, hands-on learning at your location. The day will begin with several hours online (breaks included), an extended break mid-day for reflective learning at your location, and coming together in the afternoon to complete our day.