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BEGIN:VEVENT
DTSTART:20081030T123000Z
DTEND:20081030T134500Z
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SUMMARY:Business Breakfast: 10-30
DESCRIPTION:"The Seven Slight Edges to Keeping the Customers You've Got" The slight edges\; the seemingly little things that make a big difference in delivering great service. There are seven slight edges that will be the difference in your success to keep the customer you've got. Big Picture Thinking. This is the WHY behind the drive. Courage. The courage to take action. Faith. Faith is about measurements. Effort. If you're not giving it your best effort it's because you're getting caught-up in the little things that make no difference in your level of service. Economics. This is the skill of earning more money than you spend. Ask Affirming Questions. We need to ask affirming questions\, questions that demonstrate that we're here to look for solutions. Be of service. Companies that excel in delivering great service don't sell products and services to the customer\; they sell what their products do for the customer.
X-ALT-DESC;FMTTYPE=text/html:&ldquo\;The Seven Slight Edges to Keeping the Customers You&rsquo\;ve Got&rdquo\;
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The slight edges\; the seemingly little things that make a big difference in delivering great service. \;There are seven slight edges that will be the difference in your success to keep the customer you&rsquo\;ve got. \;
Big Picture Thinking. \;This is the WHY behind the drive. \;
\;
Courage. \;The courage to take action. \;
\;
Faith. \;Faith is about measurements. \;
\;
Effort. \;If you&rsquo\;re not giving it your best effort it&rsquo\;s because you&rsquo\;re getting caught-up in the little things that make no difference in your level of service. \;
\;
Economics. \;This is the skill of earning more money than you spend. \;
\;
Ask Affirming Questions. \;We need to ask affirming questions\, questions that demonstrate that we&rsquo\;re here to look for solutions. \;
\;
Be of service. Companies that excel in delivering great service don&rsquo\;t sell products and services to the customer\; they sell what their products do for the customer.